Frequently Asked Questions

How do I place an order?
First you select the product(s) that you would like to purchase by clicking on the corresponding Add to Cart button or Buy link. When you have finished selecting the product(s) you would like to purchase go to the Checkout. You will have to create an account - this should take less than two minutes.

Do I have to create an account before I can make a purchase?
Yes. You must create an account in order to buy online. If you do not want to create an online account you can call us and purchase over the telephone.

How do I create an account?
If you do not have an existing account you will be prompted to create an account when you go to the Checkout or you can also click on the My Account link. You will then need to complete the deatils of the Create an Account form. All fields marked with a red asterisk must be completed. When you are finished entering your account details click the Continue button and a welcome email will be sent to you.

How can I pay for my order?
For local order the payment methods we accept are:

* CREDIT CARDS (Prior to processing your order, we may contact you manually to confirm your address and credit card details as a security measure)
* CHEQUES (personal and business cheques take 5 working days for clearance)

What credit cards do you accept?
We accept Visa, Mastercard and American Express.

When will my credit card be charged?
We use a “real-time credit card payment” facility, meaning your credit card will be charged once your order is placed.

Do you use cookies on your site?
Yes. To order on our website, cookie needs to be enabled.

(A cookie is a piece of data stored on your hard drive that contains information about you. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If you reject the cookie, you may still use our site, but you will not be able to purchase products online. Cookies can also enable us to track and target your interests to enhance your experience on our site.)